We work to produce high-quality change results while preparing organizations to achieve viable performance improvements and experience successful organizational transformations. We lead companies by building an OCM foundation, generating strategies that propel projects toward high levels of user participation and adoption.
Served as trusted advisor to senior leadership, advising on improvements in employee engagement, best practices in managing staff, alleviating company silos, new departmental vision, gaining buy-in while reducing resistance, build trusting relationships, change mitigation, becoming better business partners, and business sustainability.
Drove powerful change by authoring and spearheading a robust post-implementation survey, never performed before that generated a paradigm shift in how projects were approached, as well as led to the development of a new methodology/process in the way projects were conducted and rolled out to impacted stakeholders.
Built out an End-to-End Employee Journey view that enabled senior leaders to benchmark and measure the mindset of their staff members and where they were positioned in regards to the change.
Researched and conducted a cultural assessment for senior management to review business readiness and challenges. Provided analytics and conveyed company-wide current state status, performance, milestones, dependencies, and issues.
Facilitated a workshop that assisted several business units to define roles and responsibilities and accountabilities, obtain leadership alignment, and build out primary objectives.
Successfully led company-wide IT system implementation initiative that minimized business disruptions, increased agility and organizational performance, mitigated risks, and fueled gross profit margins.
Revolutionized company culture through training and mentoring staff across the organization, resulting in reduced attrition among employees and decreased operating costs.
Transformed process strategies, resulting in inclusion, more efficient workflows, and decreased errors.
Spearheaded quality assurance survey that decreased service failures and improved performance output, producing greater satisfaction and better-served customers.
Consulted to senior management team on policy revisions, resulting in increased net revenues by 25% year-over-year.
Engineered performance metric objectives and business development plans, orchestrating new evaluation procedures utilized by department managers that enabled adequate wage increases and more effective training programs.
Devised strategic business plans that increased the use of service lines by 20% while mitigating risk.
Implemented cost-effective change practices, saving $1 M+ in outgoing expenses.
“Kenya will successfully revolutionize your company’s culture. Within every organization she has worked, she has helped agencies experience better outcomes, galvanized staff to reach common goals while improving employee morale and engagement, increased revenues, decreased waste, created strategy to guide business, and helped achieve healthier retention rates. She has an innate ability to create a safe environment where employees thrive and grow and where they consequently enjoy purpose and meaning in their work.”
