Heather Bauer, Chief Customer Officer & Debora Owens, Vice President, Customer Strategy
Few people are fortunate enough to have the chance to work with an Organizational Change Management Lead as outstanding as Kenya George. Kenya, came to NiSource as the lead OCM for our Customer Experience projects in July 2019 thru February 2020. We were impressed by her exceptional ability to quickly adapt and work effortlessly across business units, build relationships and promote communication of our projects.
Kenya was responsible for working closely with our call center teams to ensure they had appropriate training material related to our projects, she was the driving force behind surveying our key stakeholders after the close of a project and she created our first Customer Experience internal employee communication newsletter.
We will miss her positive personality, it's contagious and everyone on the team enjoyed working with her.
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Director, IT Modernization
Kenya understands large, complex organizations and what it takes to drive successful change strategies to gain support and alignment for critical initiatives. She builds strong relationships with partners and stakeholders, values the importance of transparent, clear communication, and leverages her experience to drive change from within.
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Shane Tressler, Loan Officer
If your organization is undergoing any type of change, please consider Kenya George! This individual is a highly effective, talented and successful consultant. Her company can make any transition within your organization run more efficiently, effectively and at lower cost. This will not only help the bottom line, but also reduce the loss and attrition of human capital. Call her! She will help you Revolutionize; Empower the inevitable change EVERY organization will eventually face!
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Kim Lawson, Chief Executive Officer
If you are looking to move your business forward Ms. Kenya George demonstrates the necessary skill to make it happen. Living in a fast paced society when attention to detail is overlooked you will find that one of Kenya's strongest skills is attention to detail and customer satisfaction. Highly recommend her services!
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Babur Khan, Executive Director, Capital Health Home Care
Kenya will successfully revolutionize your company’s culture. Within every organization she has worked, she has helped agencies experience better outcomes, galvanized staff to reach common goals while improving employee morale and engagement, increased revenues, decreased waste, created strategy to guide business, and helped achieve healthier retention rates. She has an innate ability to create a safe environment where employees thrive and grow and where they consequently enjoy purpose and meaning in their work.
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